My obsession of late is pizza. We make it from scratch at home but I’ve always wanted to try Domino’s Pizza. I just never had the chance to since all branches they have are far from where I live. So imagine just how excited I was when I learned that they had one in El Molito, near Alabang Town Center, and that they’re running a 50% off deal in MetroDeal. Naturally, I bought a voucher.
My daughter and I used that voucher yesterday, June 21. We’re not impressed with what we saw upon entering the store. The place was in disarray; tables and chairs have been rearranged by previous customers and left as such. Three of the five remaining circular tables were not wiped clean. No one was at the cashier. I had to wait two minutes for one of the crew to finally notice me and call the cashier to get my order. Not a good start.
After placing my order, I asked the cashier if I can have the water served already since my daughter is thirsty after our 1 1/2 hour travel. It took them more than five minutes to give us drinking glasses, paper plates, utensils, and table napkins. No water. I asked my daughter to wait and she did so by inspecting the drinking glasses. She found dirt at the bottom of one glass.
I started to get antsy after 15 minutes of waiting. No water has been served and we’re both really hungry a this point. I waited a couple of minutes more before approaching the cashier. I asked her what the usual waiting time is for dine in orders. She told me that our orders are done and they’re ready to serve.
Our Meatzza, Carbonara, and Chocolate Lava Cake arrived after almost 2o minutes of waiting followed by the water and the Apple Crumble Pie. I was delighted with the pizza and my daughter with her meatless carbonaraa. (She did wonder where the ham/bacon was.) The Lava Cake was disappointing. (It’s a pizza place… What can you expect? ) The Apple Crumble Pizza looked nothing like the photo in the menu but tasted good.
While we’re finishing off our orders, there are a couple more “odd” things we noticed:
- The cashier was always in a hurry when she serves orders. At one point, she was hopping form one foot to another after serving a couple behind us. Charming but not really appropriate behavior when in a dining establishment.
- The crew in the kitchen area got too loud. They started getting noisy about ten minutes before we left. So much so that they’re drawing the attention of every diner in the store. Yes, I like people to be happy. They certainly sounded like they’re having a lot of fun working together. But if you’re a customer waiting to be served, hearing the crew laugh does not make the waiting any easier.
Truly, I wish that I could focus this review more on the food but our overall experience was not a pleasant one. I guess if you want a Domino’s Pizza, better have it delivered. They promise a 30-minute waiting time and you won’t have drink off dirty glasses.